Privacy Policy
Information on the processing of your personal data by vxelvape | As at June 2026
1. Data collection and storage
Protecting your privacy is a top priority for us. We only collect data that is necessary for the provision of our services.
Personal details We collect details such as your name, email address, telephone number and delivery address. Purpose: to process orders, dispatch e-cigarette products and provide personalised customer support.
Technical and usage data The following data is collected automatically: device type, IP address, browser information, times of access and pages visited. Purpose: to improve the user experience, ensure IT security and comply with legal requirements.
2. Use of your data
| Area | Description |
|---|---|
| Order processing | Order processing, reliable delivery, prompt customer service |
| Communication | Information on order status, important notices, offers (subject to consent), security-related notifications |
| Service optimisation | Anonymised analysis to improve the product range and website |
3. Disclosure of data to third parties
Data will only be disclosed under strict conditions:
- Service providers: shipping partners and payment providers for order processing
- Legal obligations: in the event of enquiries from the authorities or legal requirements
- Corporate changes: for example, in the case of mergers or partial disposals
Principle: Your data will not be disclosed without your express consent, except in the cases specified by law.
4. Data security and your rights
We use the latest encryption technologies (SSL/TLS) and review our security measures regularly. However, absolute security on the internet cannot be guaranteed.
Your rights under the GDPR:
- Right of access to stored data
- Right to have incorrect information rectified
- Right to have your data erased
- Right to object to marketing communications; this can be exercised at any time
5. Cookies, tracking and the protection of minors
Cookies We use cookies to optimise the website. You can manage these via your browser settings or withdraw your consent at any time: Change cookie settings / Withdraw consent
Protection of minors (18 years and over) Our products are intended exclusively for adults aged 18 and over. We do not collect any data from minors; should any such data be collected inadvertently, it will be deleted immediately.
6. Changes and Contact Details
This statement is updated regularly; any changes are published with the date.
Contact: If you have any questions regarding data protection, you can contact our team via the contact form or using the details provided in the legal notice.
© 2026 vxelvape. All rights reserved.